Once a package leaves our shipping warehouse it is no longer insured by us and its now the responsibility of the shipping carrier used. We are not responsible for any packages that may have gotten lost or delivered but never received. If something happens to your package once shipped, please contact the shipping carrier used and explain to them your issue and open a Trace Case on your package to locate it. We will not offer a refund on any packages that have been shipped but never delivered by shipping carrier, you will have to file a claim with the shipping carrier used to get a refund by them. Please find the customer service number for the shipping carrier used for your order.
- USPS (Post Office) Customer Service: 1-800-275-8777
- FedEx Customer Service: 1-800-463-3339
- UPS Customer Service: 1-800-742-5877
When you select Free Shipping, your order will come with a tracking # only. Once your package is out for delivery the shipping carrier will not require a signature and your package may be left outside subject to the Shipping Carrier shipping procedure. If you live in an apartment/ condo we recommend you check your tracking # and make sure someone is home when your package is out for delivery or upgrade for paid shipping with signature requirement so your package is not left on the door step if no one is available.
Orders placed by 10AM EST will ship out same business day, All orders received after 10AM EST will ship out the next business day. All FREE SHIPPING orders delivery time are between 1-3 business days. If you want your order shipped via EXPRESS SHIPPING, select that option during the check out page.